REFUND POLICY

REFUNDS AND RETURNS for online purchases

Products purchased online will be accepted for a refund or credit within 30 (thirty) days of delivery date and must be accompanied by the original sales receipt, packaging and all certificates, if applicable, subject to the Products being returned to BYL Diamonds in good, unused, original, saleable condition acceptable to BYL Diamonds.

Subject to clause 1 above, returned products will only receive a full refund of the Purchase Price once received in our studio in South Africa (excluding any courier charges, if applicable) return courier fees are for the purchaser’s cost. If the Product is being returned by an international Customer, BYL Diamonds shall deduct any applicable VAT, import duties and shipping costs from the Purchase Price prior to the return.

If the Products are defective within the first 6 (six) months from the delivery date, the Customer may return the Products to BYL Diamonds for a repair, or (for international purchase) BYL Diamonds can refer you to a representative in your country to repair the item.

Any repairs not collected by the Customer after 2 (two) months, and after the required notification process has been followed, will be sold to defray expenses by BYL Diamonds.

Please take note that BYL Diamonds is not obliged to accept returned Products and refund Customers where:

5.1. The Customer cannot provide proof of purchase;

5.2. If in the instance of a Product being sold as a result of direct marketing, the Customer cancels the Agreement long after the 30 day cooling off period has expired.

5.3. The Customer was afforded an opportunity to inspect the Products prior to their purchase and subsequently changed his/her mind about the Products. However, BYL Diamonds has a discretion in this regard and provides for a 7 (seven) day return policy as per in store refund and return policy;

5.4. The Products have been damaged, due to negligence;

5.5. The Products have been partially or entirely disassembled, physically altered, permanently, installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property; or are a public health concern, evidence of abuse, tampering or misuse of the Products;

5.6. The Customer did not adhere to BYL Diamonds’ instructions or did not keep proof of repair.

The Customer may be entitled to refunds within 30 days of the delivery date of the Products if:

The Products are not the same as stated on the invoice to the Customer prior to delivery of the Products.

Refunds will not be given for special orders, discounted, and altered Products, including the sizing or resizing of a ring.

Refunds will be provided for EFT, cash, cheque and credit card purchases. The reversal of cash or cheque purchases will be effected by means of an electronic funds transfer into the bank account where the payment originated. A copy of the customer’s ID/Passport, banking details confirmation and the Customer’s signature on the refund form is required before a refund is processed to safeguard both the interest of the Customer and BYL Diamonds. In the event of a cheque purchase, a refund will only be processed after 14 (fourteen) Days to take into account the bank clearing process.

Reversal of credit card purchases will be effected in store upon presentation of the original credit card used to make the payment. All reversals processed via a speed point are subject to the relevant bank’s turnaround time for the clearing of the funds.

BYL Diamonds has the right to refund customers via electronic transfer regardless of the method of payment at managements discretion.

All refunds will only be done after original payment has been cleared and refund approved by BYL Diamonds management.

DELIVERY POLICY

BYL Diamonds offers worldwide shipping to your door.

Shipping within South Africa and most international destinations are charged accordingly.

Local shipping (within South Africa) takes 3-4 business days from confirmation that your order has been shipped and is charged upon checkout.

International shipping takes 7-14 business days from confirmation that your order has been shipped – Note that some destinations might carry an additional shipping surcharge that is dependent on order value and delivery location.

Some countries prohibit the shipping of jewellery items and in the case where we are unable to ship to your destination, we would gladly assist with a full refund.

Please contact us via the Whatsapp chat button or email orders@byldiamonds.com should you have any questions on shipping to your destination.

Please note total delivery time can vary from 3 – 31 days dependent on whether an item is in stock and ready to ships or whether it has to be manufactured.

One of our Consultants will be in touch the next business day to advise lead time on your ordered item.

Note that we are making use of third party suppliers to ship your order. Shipping delays may occur due to unforeseen circumstances or clearing and forwarding delays.

TERMS OF SERVICE BYL DIAMONDS (PTY) LTD. WEBSITE TERMS AND CONDITIONS OF USE

Our website (the “Site”) is operated by BYL Diamonds (PTY) Ltd (“BYL”, “we”, “us” and/or “our”) and has been created to provide our Site visitors (“you”, “your”) with information about our diamond products and services we provide. The following are the terms and conditions of use of the Site (the "Terms of Use") and BYL Diamonds reserves the right to update these Terms of Use at any time, without notice to you. By accessing the Site, you are agreeing to the Terms of Use and Privacy Policy (accessed at https://www.byldiamonds.com/) and if you wish not to be bound by these Terms of Use, you may not access, use, download, display or in any way copy or distribute the content of the Site. All users of this Site who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or legal guardian to use the Site.

1. Intellectual Property Rights All content of this Site, including but not limited to all data, trademarks, photographs, images, articles, publications, databases, know-how, graphics, cinematographic films, video clips, text and data relating to BYL Diamonds is the intellectual property of BYL Diamonds, and/or has been authorised for use by BYL Diamonds, unless otherwise stated, and may not be copied, reproduced, adapted, distributed, published, stored, modified, transmitted or recorded in any way without the express written consent from BYL Diamonds. All rights to all intellectual property on this Site are expressly reserved.

2. Site Disclaimer The content of this Site, including any hyperlinks to third party websites, is provided without warranty or representation of any kind, implied or otherwise. If you use or rely on such content you do so entirely at your own risk and you accept that BYL Diamonds and any of the legal entities in respect of which information are contained on this Site, or employees of BYL Diamonds, will have no liability to you in this regard for any damages whatsoever. Content may be removed or changed without notice. BYL Diamonds reserves all its rights in the content. Please notify us immediately if you have reason to believe that any of the content on this Site is incorrect or is used unlawfully by sending us an email at info@byldiamonds.com It is your responsibility to ensure prior to accessing this Site that it will be compatible with your hardware and/or software. BYL Diamonds makes no representations or warranties that the technology available from this Site is free from errors or omissions or will meet any particular criteria of performance or quality. Furthermore, please take care that information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of BYL Diamonds or any legal entity in respect of which information, ideas and opinions are expressed on this Site. Should you wish to rely on such information we recommend you verify the information. In respect of any agreement being concluded with BYL Diamonds, please take note that the provisions of Part 2 of Chapter III of the Electronic Communications and Transactions (No. 25 of 2002) (hereinafter the "ECTA") are hereby excluded from applying to any electronic communications and data messages that you send to BYL Diamonds via this Site. Accordingly, any such communications will be regarded as having been received by BYL Diamonds when receipt is acknowledged in writing, which must not be an automated response, and valid agreements require an acceptance of an offer by BYL Diamonds. Without derogating from the generality of the above, BYL Diamonds, nor any of its officers, directors and employees, shall not be liable for: o any interruption, malfunction, downtime or other failure of the Site or online services, our system, databases or any of its components, for reasons beyond our control; o any loss or damage with regard to your data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems; programming defects; o any interruption, malfunction, downtime or
other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities; o any event over which we have no direct control.

3. Use of this Site You may not post comments, statements or other materials on the Site that may be unlawful, obscene, defamatory or that may infringe copyright, trademarks or any other intellectual property rights. Any such unlawful postings will immediately be removed from the Site, without notice or warning and BYL Diamonds cannot be held liable for any comments, statements of other materials posted on the Site. Furthermore, you are strictly prohibited from using this Site for "spoofing", "hacking", "flaming", "cracking", "phishing" or "spamming" or any other activity designed or aimed at achieving purposes similar or the same as the aforementioned acts. Without derogating from the generality of the above, you must not: o post, transmit or otherwise make available, through or in connection with the Site anything that is or may be threatening, harassing, degrading, fraudulent, wrongful, obscene, indecent or otherwise objectionable; o harvest or collect personally identifiable information about other users of the Site; o restrict or inhibit any other person from using the Site (including hacking or defacing any portion of the Site; o use the Site to advertise or offer to sell or buy any goods or services without BYL Diamonds' express written consent; o reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, or access to the Site.

4. ECTA and disclosure of information Access to the services, content, software and downloads available from the Site may be classified as "electronic transactions" as defined in terms of the ECTA, and therefore you have the rights detailed in Chapter 7 of the ECTA and BYL Diamonds has, amongst others, the duty to disclose the following information: The full name and legal status of BYL Diamonds (Pty) Ltd a private company in accordance with the Company Laws of the Republic of South Africa with registration number 2015/145946/07 is a and business address at 5th Floor, 33 Bree Street, Cape Town, South Africa. Contact details Telephone number: +27 (0)21 419 2000 Email address: info@byldiamonds.com Website Address of this Site https://www.byldiamonds.com/Physical address for receipt of legal services 5th floor, 33 Bree Street, Cape Town, South Africa, 8001 Main business BYL Diamonds is a jeweller that designs, manufactures and sells/distributes diamond and other precious stone jewellery. Any costs/payment methods in respect of online transactions The Site displays various goods sold by BYL Diamonds, which can be purchased by a consumer. If you are interested in purchasing any particular goods on the Site you can make contact with BYL Diamonds for a quotation for the cost of such goods.

1. Cancellation Before Delivery / Collection
1.1. Once a Quotation has been accepted and payment has been made, the order is considered binding.
1.2. Requests for cancellation prior to delivery or collection are subject to BYL Diamonds (Pty) Ltd’s discretion and may incur reasonable administrative or production costs, especially where work has already commenced.

2. 7-Day Cancellation (Returns for Refund or Credit)
2.1. The Customer may cancel the purchase within 7 (seven) days of delivery or collection by returning the Product.
2.2. The Product must be returned in its original, unused, and saleable condition, together with the original receipt, packaging, and any certificates.
2.3. Refunds will be processed in accordance with the Refunds and Returns Policy.

3. Cooling-Off Period (Direct Marketing Only)
3.1. Where the sale resulted from direct marketing, the Customer is entitled to cancel the transaction within 10 (ten) days of delivery in accordance with applicable law.
3.2. This right does not apply to in-store or non-direct marketing purchases.

4. Defective or Incorrect Products
4.1. The Customer may cancel the purchase and request a refund, repair, or replacement within 6 (six) months of delivery if:
•The Product is defective; or
•The Product does not correspond with what was ordered or represented.

5. Non-Cancellable / Non-Refundable Products
5.1. The following Products may not be cancelled or refunded:
•Special or custom-made orders;
•Discounted or sale items;
•Products that have been altered, resized, or modified;
•Products that have been damaged due to misuse, negligence, or normal wear and tear.

6. Conditions for Cancellation
6.1. Cancellation requests must be accompanied by valid proof of purchase.
6.2. BYL Diamonds (Pty) Ltd reserves the right to refuse cancellation where the Product does not meet the return conditions outlined above.

7. Refund Processing
7.1. Approved cancellations will be refunded using the original method of payment, subject to applicable processing requirements and timeframes.
7.2. Any courier, shipping, VAT, or import-related costs may be deducted where applicable.

This website and all transactions concluded through it are governed by the laws of the Republic of South Africa.

BYL Diamonds (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address:

5th Floor, 33 Bree Street, Cape Town, South Africa.

The Customer chooses its domicilium citandi et executandi as the address provided in the Quotation.