Shipping Policy

Shipping policy international orders

Please note that our order processing times are separate from the shipping times.

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order and payment has been made and received in full, we will start processing your order and you will get an email notification stating that your order is being processed. You will then receive another notification when your order has been shipped.

• Goods purchased to the value of $15 000 (USD) or more will be shipped free of charge
• Goods purchased under $15 000 (USD) will be charged between $100 (USD) and $150 (USD) depending on your area. Chat to your representative if you are unsure about shipping charges.

Your Jewellery order may be subject to local import duties and VAT, which are incurred once a shipment reaches your destination country however your loose diamond order will not incur import duties, only VAT charges will apply.
BYL Diamonds (Pty) LTD is not responsible for these charges if they are applied and are your responsibility as the customer.

Once your order has changed to shipped, it could take approximately 7 to 10 working days to be delivered, please keep in mind that we aim to deliver your orders as soon as possible but this is out of our control as we use a third-party courier service. If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will track it for you.

Payments Policy

Payment Policy international orders

We have advance payment policy only.

Payment secures your order.

Only once full payment is received will we be able to process your order and ship the goods.

Goods can be requested to be kept on hold for up to 24 hours only. we work on live inventory and goods can be sold 24-7 .